Do
I need to have my gown cleaned before sending it to your company?
No, we will handle all of the cleaning necessary to ensure a proper
preservation.
What
exactly is the process that you use to clean the gown?
Wedding Gown Preservation Company has
several different processes that are used in cleaning. Each gown is
evaluated before cleaning and the best process for that particular gown is
used. All of the processes are safe, gentle and done by hand. Please
note: we do remove shoulder pads and bust forms, as leaving them in
the gown could cause damage over time. They are then packaged separately
and shipped with your gown.
What
stains are removed with your process?
We are able to remove at least 95% of all stains. Those such as tar,
blood, grass stains, mud, grease and food are the most common, and of
course any sugar stains such as cake icing, wine or other types of
beverages.
What
can be seen through the display window?
You are able to see your gown and veil through the display window. Other
items are positioned near the bottom of the window where possible or
underneath the gown.
Can
I have my veil and or other accessories cleaned, but not placed with my
gown?
Yes, you may for an additional charge. Please refer to your order form for
pricing information.
What
else can I send along with my gown?
You may also send items such as headpiece, garter, gloves, moneybag,
handkerchief, slip, flower girl dress, etc. for an additional charge.
Please refer to your order form for pricing information.
What
kinds of repairs are done to the gown?
Wedding Gown Preservation company prides itself on having a large staff of
tailors and seamstresses that handle most repairs for a nominal fee.
Can
I reseal the box myself if it was opened inadvertently but the gown was
not handled?
Your preservation chest is shipped to you sealed. However, if the chest is
opened, we have enclosed sealing squares to place inside the seams of the
preservation chest.
If
I need to open up the preservation chest any time in the future, will that
jeopardize or void the lifetime guarantee?
Your guarantee will not be voided; however, you should take care to reseal
the chest with the sealing squares provided. We have also enclosed gloves
with which to handle the gown. If your gown was handled excessively or
soiled it should be cleaned and preserved again.
If
I want
additional insurance, what do I need to do?
Simply enclose a check or money order (made payable to Wedding Gown
Preservation Co.) for $2.00/per $100.00 of additional insurance. We also
accept Visa and MasterCard.
How
can I be sure you've received my gown for preservation?
You may call us between the hours of 8:00 AM and 4:30 PM (EST) Monday
through Friday, or you can e-mail us at info@gownpreserve.com.
Provide us with your pre-paid order number and your UPS tracking number,
and we can tell you when we received your gown, track it directly through
our computer, and tell you when you can expect delivery.
What
do I write in as the Reference # in the section on the ARS label above the
Wedding Gown Preservation address and in the section at the bottom of the
tag?
The reference number is for Wedding Gown Preservation Company's use. It is
not necessary for you to fill this section out.
Where
should I direct any questions or concerns?
You may call us at 1.800.305.3108 and a representative will gladly assist
you. Our hours are Monday through Friday, 8:00 AM to 4:30 PM Eastern
Standard Time.
Is
my gown guaranteed?
YES! We provide
a 100% Unconditional Lifetime Guarantee against yellowing of the gown. If
at any time the gown is found to have yellowed, we will restore the gown
at no extra charge. Remember: never store your gown in an
attic or basement.
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